Description

The Workplace Health and Safety (WHS) Operational Excellence (OpEx) team is committed to the continual improvement of our people, processes, and performance to position Amazon as an industry leader in safety excellence. Drawing from field expertise, OpEx partners with cross-functional teams to resolve global challenges and proactively support our 8,000+ WHS professionals. We partner with process owners to understand causal effects leading to defects, leverage process improvement methodologies to drive efficiency, and implement change to optimize safety performance and create a culture of safety excellence.

Amazon is seeking a Program Manager to join the Operations Excellence (OpEx) division of the Workplace Health and Safety team. In this role, you will collaborate with leaders in WHS/EHS, Operations, Engineering, Risk and other cross-functional teams to understand challenges, develop solutions, and drive process improvement within safety programs and initiatives impacting all global business units. The OpEx Program Manager will develop a strategy for using internal resources to provide the most beneficial outcomes in reducing operational risk, streamlining EHS business processes, and driving scalable implementation. The OpEx Program Manager will identify best practices, facilitate sharing across business units, and support the integration into organizational standards. This role will also actively benchmark internal programs against external initiatives, measure program effectiveness, and identify best-in-class solutions to help solve current and future business challenges. As such, this role requires a candidate who enjoys developing processes, leveraging technology to implement best practice solutions, and scaling new ideas to the business while also delivering results.

Key job responsibilities

• Strong emphasis on developing scalable mechanisms/tools to support benchmarking, program optimization, and continuous improvement of new and existing WHS programs

• Partner with internal stakeholders to deep dive current challenges, understand pain points, and use feedback to iterate program improvements

• Develop centralized solutions (processes, procedures SOPs, etc.) for implementation of program improvement efforts across business units

• Develop and refine strategies for internal and external benchmarking of new and existing programs and processes.

• Establish baseline KPIs and goal objectives to evaluate program effectiveness and areas of improvement.

• Conduct postmortem program evaluations and identify strengths/weakness, effectiveness, and opportunities for revision to ensure continual improvement.

• Provide guidance and oversight to ensure compliance with all internal Amazon safety policies.

• Author regular weekly/monthly/quarterly business updates for project portfolio, ensuring clear visibility of key objectives, milestones, and performance toward goals

• Position includes travel up to 25%

• We are open to hiring candidates to work out of the following locations: Nashville TN, Bellevue WA or Arlington VA.

A day in the life

PLEASE NOTE: This role requires frequent collaboration with teams located in multiple geographies and time zones. All Program Managers are required to be on-site 5 days a week at an Amazon corporate office or location.

• We are open to hiring candidates to work out of the following locations: Nashville TN, Bellevue WA or Arlington VA.

• Some travel may be required up to 25%.

Basic Qualifications

• 5+ years of program or project management experience

• 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

• Experience implementing repeatable processes and driving automation or standardization

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience defining program requirements, developing procedures, implementing goal objectives, and using causal data to determine process improvement

• Experience creating/implementing best practice sharing and point of improvement mechanisms across multiple regions and business units

• Familiarity using AWS service tools and technologies (ie. Amazon Q Business, Quicksight, LLMs, etc.)

• Understanding of regional/federal regulations and Amazon safety policies to ensure compliance

• Demonstrated effective business writing through clear, concise narratives to document project updates, convey deep dive findings, and provide periodic program updates to leadership

• Experience with ASANA, Excel, Microsoft Office and other Project Management tools

• Bachelor’s Degree from an accredited college or university

Preferred Qualifications

• Experience of building solutions using AWS service tools and technologies (ie. Amazon Q Business, Quicksight, LLMs, etc.)

• Experience leveraging technology to implement lean principles and drive process improvement

• Demonstrated experience with internal/external benchmarking methodologies and standard

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.