Description

Are you up for the challenge of developing bespoke experiences at scale? If yes, Amazon University Talent Acquisition (AUTA) is looking to hire an inventive, organized, collaborative, and solutions-oriented Program Manager. Our team has a small but mighty team of program managers, responsible for reimagining campus hiring experiences, working backwards from our business customers to enable our delivery of top diverse talent.

Key job responsibilities

This Program Manager will partner across AUTA to manage our technical roadmap, create/drive adoption for tech project best-practices, develop/maintain customer-facing resources, and deliver program updates at last twice-monthly.

Responsibilities include:

1) Use program/project management skills to define and deliver best-in-class experiences/processes (e.g., identifying and directing cross-functional stakeholder groups; building and maintaining project plans, status updates, and work-back schedules; communicating effectively with project contacts/leadership, driving simplification and standardization with a focus on automating non-value add touchpoints, et al).

2) Deliver clear, prioritized, and aligned-upon technical business requirements, taking into consideration required variation by location, role, and business, and requirements from teams like legal and compliance.

3) Work with the appropriate teams to understand priorities and pain points to deliver a comprehensive solution.

4) Design and implement change management plans to reach ideal state, working backwards from the technical roadmap alignment timeline; evaluate 3P tools for experiences that will require many years of technical development.

5) Build, track, and manage progress towards goals related to productivity, customer satisfaction, and adoption for new experiences and technology.

6) Ensure solutions enable recruiting and business operations reporting/analytics.

7) Build a deep knowledge-base of all tools, operating models, and pain points for your given focus area.

A day in the life

In this role, you will collaborate with global/cross-functional stakeholders and and internal team members to ideate, design, gain approval for, and launch mechanisms that enable our team to accelerate delivery of tech/tooling/processes. Deliverables include setting and managing goals, writing documents (PR-FAQs, MBRs, Program Updates, et al) to be reviewed by multiple Directors/VPs, working with partner teams to identify requirements, defining and implementing long-and-short-term change management plans. You are also expected to be able to work with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.