Description

Amazon’s Perfect Order Experience organization is chartered to protect buyers and sellers so that customers can shop with confidence on Amazon.com. We do this by ensuring that customers receive authentic products in the condition and functionality they expect, and by quickly making things right when they don’t. This strategy includes continuously evolving technology and policies and working closely with our data scientists, technology and program teams.

We are looking for a data savvy critical thinker and talented writer to drive our policies and address high risk issues faced by Amazon. As a Risk Manager, you will own the development and improvement of our internal and external policies, customer (Buyer and Seller) messaging, and investigation process guides at a global scale. You will need to develop deep understanding of existing policies and various Customer and Seller pain points to drive change and innovative strategies that strike the right balance between mitigating risk and improving partner experiences. These decisions must align with the overall organizational mental model and goals. The role also requires excellent stakeholder management across WW business, tech, and operations teams.

The ideal candidate will have passion for protecting customers, an ability to think big, exceptional organizational skills, the desire to continuously improve mechanisms, and is data savvy.

In this position you will:

• Develop and maintain key relationships with internal stakeholders locally and around the world.

• Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time-sensitive challenges.

• Create policies, strategies, and processes to protect buyers and enable business growth.

• Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.

• Conceptualize and launch large scale programs to resolve buyer issues. Track program progress and provide visibility to leadership.

About the team

Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

• Bachelor's degree or equivalent

• 2+ years in a policy, risk management, or program management role

• Excellent written and verbal communication skills with the ability to present information clearly and concisely

• Proven analytical skills and comfort in deriving insights from quantitative data

• Proven experience applying critical thinking to develop new policies and/or drive policy/process improvements

• Experience driving projects involving multiple stakeholders

• Demonstrated ability to identify, mitigate, and manage business risks and tradeoffs in a high-pressure environment

• Proven track record of delivering projects within scope, time, budget and quality

• Impeccable attention to detail; ability to balance this with the need to achieve immediate results

Preferred Qualifications

• Professional auditing qualification, or similar risk or compliance credentials

• Experience with SQL and Excel

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.