At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

You Are:

An Infrastructure Technical Architect Specialist will provide ongoing audit support and maintenance of business applications hosted on different platforms (both remotely and onsite). Provide hardware/software support and implement technology at the operating system-level across various service areas. Work includes L1 and L2/ basic and intermediate level troubleshooting.

The Work:

• Understand auditing and security requirements for business applications to be compliant; provide evidence to support internal and external auditing activities; analyze auditing reports, propose remediation solutions, facilitate peer review, and eventually take remediation actions upon approval

• Understand the system setup and operation of business applications; provide operational support on daily basis; check application security settings, stability, performance, and triage any issues; report to senior team members and leadership properly.

• Provide end user support; troubleshoot and fix issues; fulfill user requests upon approval.

• Take primary responsibilities in Incident Management, Request Management, and Change Management in ServiceNow.

• Take primary responsibilities in keeping software and underlying operating systems up to date, patched and compliant.

• Analyze application performance and system performance indicators and recommend improvement actions.

• Make proactive suggestions for service improvements.

• Demonstrate commitment to Service Excellence

Here's What You Need:

• U.S. Citizenship required

• Minimum 1 year experience in incident management and user support

• Minimum 1 year experience in operations, new environment set up, software installation, maintenance, and support of Enterprise IT systems, ERP, or Data Analytics applications, specifically: TM1, Costpoint, CLM, CI/CD Pipeline

• Experience in Infrastructure support and managed services for servers, identity, and other infrastructure areas

• Bachelor’s degree in computer science or related field is highly recommended

• Proven ability to work Independently and as a team member

• Proven ability to identify potential areas of improvement and make recommendations

• Good communication (written and oral) and interpersonal skills

Bonus Points if you have:

• One year working experience in Windows Server OS, Microsoft SQL, IIS, WebLogic, or Apache is highly recommended

• Knowledge of Cloud Computing is preferred

• Working experience in PowerShell is preferred

• Ability to function in a fast-paced high demand environment

• Ability to learn new skills and research issues on their own when needed

• Ability to work on a team of highly skilled technical resources

• Ability to quickly troubleshoot issues and provide sound solutions

• Ability to develop strong professional relationships with fellow team members

• ITIL v4 Foundation Certification or ITILv3 Certification

• Strong organizational, multi-tasking, and time-management skills

• Familiarity with Agile and SCRUM frameworks

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits) We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia is:

$76,300—$154,800 USD

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.

_Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. _ Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the _ Accenture Equal Opportunity and Affirmative Action Policy Statement (https://afscommunities.force.com/careers/s/equal-opportunity-annual-policy) _.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you _  _are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.