Working Title: Enterprise GIS Platform Services Administrator

Purpose of the Position: 

This position will provide leadership and expertise for companywide GIS platforms including ArcGIS Desktop, ArcGIS Online, ArcGIS Portal, and ArcGIS Hub. These responsibilities include setting governance policies; developing administrator and user guidance documentation; platform administration; account and license management and planning for platform changes. As an expert in the application of these platforms, this position will provide technical support and solution consulting to SC&A staff and external stakeholders.

This position works under the general supervision of the Chief Information Officer and may be remote.

Responsibilities and Outcomes:

40% A: Platform Manager for ArcGIS Online, ArcGIS Portal and ArcGIS Hub

A.1. Develop companywide service offering descriptions for ArcGIS Online, ArcGIS Portal and ArcGIS Hub.

A.2. Lead the development of platform strategy, vision, roadmap and implementation.

A.3. Set governance policies for user roles, privileges, content management and publishing in collaboration with other SC&A subject matter experts.

A.4. Identify ArcGIS Online, ArcGIS Portal and ArcGIS Hub platform suitability for different SC&A program use cases.

A.5. Define and implement user authentication and authorization standards in collaboration with the SC&A CIO.

A.6. Support research, evaluation, testing and planning for platform changes. Prepare project plans that include business needs, time/cost estimates, technical scope and resource management. Follow SC&A project management processes.

A.7. Maintain user and administrative guidance documentation.

A.8. Develop and perform platform outreach presentations for management and staff.

A.9. Design platform user license tracking processes, calculate license chargeback and assist with yearly ESRI license procurement.

A.10.Configure site web design, shared galleries, security and shared basemaps.

25% B: Customer Support.

B.1 Provide technical support for ArcGIS Desktop, ArcGIS Online, ArcGIS Portal and ArcGIS Hub.

B.2. Lead the development of in-person and web-based training for ArcGIS Desktop, ArcGIS Online, ArcGIS Portal, and ArcGIS Hub as needed. 

B.3. Troubleshoot and resolve performance and other technical problems associated with enterprise basemap and other web services.

B.4. Consult with ESRI and other vendors to resolve user errors and software bugs.

25% C: GIS Consulting

C.1. Provide consulting services to SC&A staff about ArcGIS Desktop, ArcGIS Online, ArcGIS Portal and ArcGIS Hub usage as the SC&A subject matter expert for these technologies.

C.2. Perform technical assessments and development activities that will support the feasibility, cost benefit and systems requirements for proposed GIS projects.

C.3. Work independently with program staff to determine issues, requirements and technical solutions.

C.4. Identify linkages and design connections between user applications and department-wide GIS databases, applications and systems.

C.5. Collaborate with other SC&A staff to evaluate and recommend strategies for integrating spatial and tabular data.

C.6. Recommend technical strategies in collaboration with other SC&A staff.

10% D: Organizational Responsiveness

D.1. Maintain knowledge of GIS technology and functional updates through self-study, computer based training and other educational resources.

D.2. Participate in job-related training and organizational meetings as assigned by supervisor.

D.3. Follow all general and position-related safety requirements.

D.4. Perform other position-related duties as assigned.

Knowledge: Technical Competencies

• Ability to work independently and make complex decisions within the scope of responsibility.

• Advanced ability to provide leadership and coordinate group or team activities, engage in problem solving and conflict resolution, negotiate agreements, and work effectively with diverse groups in small or large settings.

• High level of skill in effective project management including the coordination and implementation of complex, department-/company-wide projects.

• Organizational and time management skills. Ability to handle multiple priorities and coordinate many tasks at once.

• Excellent analysis, evaluation and problem-solving skills.

• Advanced knowledge of Environmental Systems Research Institute (ESRI) ArcGIS Desktop software (ArcMap, ArcGIS Pro), including extensions and tools (e.g., Spatial Analyst, 3D Analyst, Model Builder), and ESRI ArcSDE Enterprise database structure and management.

• Advanced knowledge of ArcGIS Online, ArcGIS Portal and ArcGIS Hub named user account types, development tools and administrative structure.

• Knowledge of geospatial informational technology architectures.

• Knowledge of fundamental methodologies to perform technical geospatial data collection, processing, coordinate conversion, QA/QC, distribution, management, etc.

• Knowledge of fundamental methodologies of mapping sciences and cartographic design.

• Proficiency with Microsoft office products including Access, Excel, Word, Teams, PowerPoint, and SharePoint.

• Knowledge of SQL and Python scripting languages.

• Skilled in clear and effective written and oral communication techniques necessary to explain technical information to a non-technical audience.

  Required Education and Certifications

• Bachelor’s Degree and minimum 5 years experience in relevant field.

• ArcGIS Online Administration Associate Certification.

• US Citizenship required – incumbent will work directly on US federal government contracts that require US citizenship.

   

  SC&A does not accept third-party applications or agency inquiries. Phone calls are not accepted for any position.

  Job descriptions are not intended as and do not create employment contracts. SC&A maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Candidates are required to pass a background screening prior to employment.

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