Description

Are you a coder who loves to write? Do you want to have a profound impact on the future of Cloud Technology? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon ElastiCache, a big-data platform for processing and moving massive amounts of data in the cloud. The documentation you write will help customers use Amazon Databases to build applications that surface insights from data for business intelligence and analytics using the latest open-source frameworks. You will need a technical background with experience writing technical documentation and using and writing code for Python, Scala, SQL, and CLI. You should also understand identity and access management concepts and have respect for security best practices. You should have a unique ability to think big and anticipate how customers will want to use AWS services together to deliver results.This is an opportunity to explain complex information concisely. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.

10027, 10028, 10030

Key job responsibilities

• Create and maintain technical content for customers that is accurate, discoverable, and well-organized.

• Work with metrics and stakeholders to make improvements to service documentation and UX to continually improves customer experience.

• Develop scripts, sample code, and technical procedures that are easy to use.

• Produce multi-service code examples that reflect common customer journey and usage patterns.

• Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.

• Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.

• Provide thorough and insightful peer code reviews.

• Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.

• Implement effi ciencies that increase team output.* Anticipate customer needs and be the "fi rst customer".

• Dive deep to become a subject-matter expert in your area of ownership.

• Impact product CX, UX design, roadmap priorities, and engineering team goals.

A day in the life

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to off er a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

About the team

The AWS Documentation team writes and provides support for diverse technical audiences, like developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers to understand our customers’ needs and partner with software developers to learn about the inner workings of AWS services so we can influence product design and the customer experience with the product. We make a difference to our customers. We work and train together and are always learning from one another. We celebrate and support the career progression of our team members.

Basic Qualifications

• Degree or certification in a relevant technical fi eld or equivalent experience

• A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts

• Proven experience designing and delivering developer-oriented documentation

• Experience with or understanding of cloud computing, including cloud storage technologies

• Experience with open-source libraries

• Experience with API documentation

• Experience working directly with software engineering and development teams

• Strong written and verbal communication skills

• Passion for learning new tools, programming languages, and techniques

• Passion to thrive in a fast-paced, ever-changing environment

• A proactive and open-minded attitude to resolving problems and delivering results

Preferred Qualifications

• Experience designing, planning, and delivering content solutions that meet the needs of technical business customers

• Experience with XML-based publishing systems and working with XML, markdown, and HTML

• Familiarity with using and following a style guide

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,100/year in our lowest geographic market up to $173,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.