DESCRIPTION

Answers inbound telephone calls and assist with scheduling and other needs based on the call type.

• Participates in clinic and market education, training, and meetings as need and/or required.

• Communicate with outside physician offices when needed to clarify referral issues.

• Communicate with clinical staff promote team awareness.

• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.

• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.

• Works independently.

• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.

• Retain and utilize knowledge of insurance policies and procedures.

• Performs other related duties as assigned.

REQUIREMENTS

• High School Diploma/GED or equivalent experience

• 1+ years of Health Care related experience

• Knowledge of medical terminology

• Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook

• Effective verbal and written communication skills

• Strong customer service skills

• Detailed oriented with organizational and time management skills

• Ability to perform in a highly stressful situation

• Ability to multitask

• Ability to establish effective working relationships with patients, physicians, and other medical support staff

• Ability to navigate through multiple software applications

Company: AOA Orthopedic Specialists

Job Type: Part-time

Address: 800 Orthopedic Way, Arlington, TX, 76105