Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Manager oversees the technician team approximately 14 direct reports, ensuring all activities comply with project specifications and safety protocols. They also handle scheduling, training, and quality control.

Responsibilities:

Managing budget (P&L) and expenses for technician team

Training and development of technicians

Scheduling and assigning tasks to technicians

Supervising and monitoring technicians' work performance

Ensuring timely completion of projects and tasks

Maintaining inventory and purchasing supplies

Conducting quality control checks on completed work

Handling customer complaints and resolving issues

Ensuring compliance with safety regulations and protocols

Conducting performance evaluations and providing feedback to technicians

Creating and implementing standard operating procedures for technicians

Collaborating with other departments to coordinate and prioritize work

Hiring and onboarding new technicians

Organizing and leading team meetings and trainings

Keeping records and documentation of technician work and progress

Identifying areas for improvement and implementing solutions

Handling disciplinary actions and conflicts within technician team

Staying updated on industry developments and implementing best practices.

Safely operate a company provide vehicle

Team Management:

Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.

Conflict Resolution: Ability to address conflicts within the team professionally and constructively.

Motivational Skills: Inspire and motivate team members to achieve their best.

Adaptability:

Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.

Decision Making: Make informed decisions based on organizational goals and guidelines.

High Impact Behaviors:

Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values.

Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.

Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.

Qualifications:

Budget Management Experience (P&L)

Proven ability to manage technical teams and coordinate complex projects.

Excellent problem-solving and decision-making skills.

Excellent problem-solving abilities and decision-making skills.

Excellent communication skills, both written and verbal, for effective coordination and stakeholder engagement.

Ability to identify issues quickly and develop effective solutions.

Xylem does not provide visa sponsorship for this position

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Salary range:

$70,500.00 - $126,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation