Description

Title: Transition Consultant - Contract

Location: US Remote

Compensation: $97,5 - $102,750 for 9 month contract

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at: _https://www.psiexams.com/_

Transformation Consultant (Contractor position – 9 months)

As a Transformation Consultant, you will be responsible for guiding and supporting the PSI business through change management of its operations and channel for test takers and candidates. This role will provide change consultancy services to assess, plan, manage and enable effective business change for PSI; focusing on transforming our organizational design, delivery, use of technology to support efficiencies and evolving the performance, culture and engagement of our workforce. This consultancy will provide measurable impact and improvements to support PSI in delivering excellent customer service, test taker experience and business culture.

This role is a blend of stakeholder and project management, solution and process design and change management with a focus on supporting our Operations and HR teams and the wider business through their transformation journey.

Responsibilities:

• Lead the execution of change management strategies, ensuring timely and efficient delivery of business change, cultural change, technology transformation, adoption, and effective, measurement of business impact.

• Analyze current business infrastructure, design and processes in a critical manner plan and provide a comprehensive report on data found to support the strategic direction of the Company

• Assess the change impact- carry out change impact assessments across ensuring all aspects of change are captured – system, process, culture, roles and skills, technology

• Define and manage a thorough transformation roadmap and implementation plan.

• Provide change management solutions aligned with business objectives, to improve the productivity and efficiency of Operations within the business

• Monitor and evaluate the progress of change initiatives, identifying risks and opportunities for improvement, and making necessary adjustments to achieve desired outcomes.

• Provide ongoing support and guidance to project teams and stakeholders throughout the change process.

• Engage and collaborate with the business to define and embed new ways of working.

• Always maintain a high level of governance; ensuring that activity reports and stage gates task lists are completed within the SLA.

• Leading a cross functional team of stakeholders to deliver all aspects of transformation, ensuring alignment and support for change initiatives.

• Identify potential risks and develop mitigation strategies to ensure any potential challenges are addressed proactively to support successful change adoption.

• Work with leadership teams to drive consistent and positive message about the changes – using a change network approach

• Create and execute communication and stakeholder plans to engage users, support the business, and facilitate change

• Development of engagement packs and materials, ensuring alignment with key project messaging

• Work with the HR and training delivery teams to ensure alignment of learning, development and training activities

• Partnering with the HR & Operations team to align all cultural and engagement activities and measuring the impact of these changes

• Assist with preparation and execution of business readiness assessments and adapt change plans where needed based on outcomes

• Be an effective communicator to liaise with senior stakeholders and deliver excellent consultancy and partnership

• Exact KPI’s and deliverables will be agreed upon appointment and will be in line with the transformation of our Test Center Network, employee engagement and operational efficiencies

• Travel Requirements: Some travel across US will be required to visit our Test Centers as part of the discovery and assessment stage

Skills Required:

• Experience of leading Business & HR transformation.

• Experience of leading and delivery of organizational change management projects

• Background in developing change solutions on large scale, complex transformation projects

• Exceptional stakeholder management skills.

• Strong project management skills of large scale transformation and implementation projects, preferably within operational or business process improvement.

• Outstanding interpersonal and communication skills.

• Strong leadership and team management skills.

• Proactive, independent and self-starter

• Excellent analytical and problem solving skills, with a strategic mindset when managing risks and issues

• Communication skills: strong presentation/ communication / facilitation skills (oral and written)

• Business Process and re-design experience

• Project and/or Change Management qualification preferred but not essential

• Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients

• Results-focused with strong business acumen combined with analytical and structured thinking

• Consulting skills, including: team facilitation, conflict management, business case development

• Ability to work in high pressure, rapidly changing environment whilst dealing with ambiguity and diversion opinions

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)