Job Title: Eligibility Supervisor Schedule:Mon-Fri 8am-4:30pm Located at a Medical Facility in Livonia, MI

GENERAL SUMMARY: The Eligibility Supervisor is responsible to assist the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: * Lead, supervise and develop departmental teams * Oversee and direct the daily activities of the staff * Coordinate account inventories and report daily/weekly to the Department Manager * Prepare and conduct staff training * Maintain time and attendance records for staff * Problem solve operational issue * Conduct performance reviews * Assist with hiring * Delegation and inspection of workflows Additional Duties and Responsibilities: * Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc. * Coordinate overtime with the Department Manager to accommodate workloads * Meet goals and objectives as assigned by management * Report and document employee disciplinary problems to the Department Manager * Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct * Maintain awareness of and actively participate in the Corporate Compliance Program Firstsource * Assist with other projects as assigned by management

Educational/Vocational/Previous Experience Recommendations: * Bachelor's degree or equivalent experience is required * Eligibility Supervisor experience is helpful * Experience with Medicaid processes is required * Ability to effectively work and communicate with coworkers, staff and clients * Ability to present oneself in a professional and courteous manner at all times * Working knowledge of Personal Computers * Demonstrate initiative and creativity in fulfilling job responsibilities * Excellent written and verbal communication skills * Ability to prioritize multiple tasks in a busy work environment * Must demonstrate strong leadership abilities

Working Conditions: * Hospital Environment * Working extended hours may be required as needed * Travel may be necessary

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.