Student Support Manager

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and highlight your experiences that directly relate to this position.

With questions about the position or office or for requests for accommodations or support with the application process please email UMSI Human Resources at [email protected] .

Job Summary

Reporting to the Assistant Director of Academic Success and Student Support, the Student Support Manager will support School of Information students by directly supporting students experiencing complex incidents and crises impacting their campus life. You will collaborate extensively with the School of Information (UMSI) staff, faculty, and university partners to holistically support students through intervention, education, outreach, and referrals to appropriate support services. You will also collaborate with the Assistant Director of Academic Success to lead, implement, and support academic success programs, workshops, and resource development.

You will thrive in an open and collaborative work environment, and have a desire to work with a talented and diverse student, faculty, and staff population.

Who We Are

TheSchool of Information (https://www.si.umich.edu/) is a progressive, interdisciplinary professional school with five academic programs. UMSI delivers innovative, elegant, and ethical solutions connecting people, information, and technology. The school was one of the first schools in the nation and is the premier institution studying and using technology to improve human-computer interactions. Our school mission is to create and share knowledge so that people will use information - with technology - to build a better world.

The Academic Programs and Student Life (APSL) team at UMSI focuses on student success across academic programs. Our four main areas are academic program management, advising, student support, and student life. We help with personal concerns and campus navigation through direct support and referrals. We prioritize student success and continuously develop initiatives to enhance the UMSI student experience.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off (Vacation, Holidays, Season Days, Family Leave)

• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting

• Many choices for comprehensive health insurance

• Dental and vision insurance

• Life insurance

• Long-term disability coverage

• Flexible spending accounts for healthcare and dependent care expenses

• Tuition support program

Responsibilities*

• Manages a regular caseload of critical student cases and directly supports students experiencing complex incidents and crises impacting their campus life, including referrals to the UMSI Care Report and delegates accordingly to other staff and appropriate on-campus resources to students.

• Implements support plans for critical student cases and monitors the progress and follow-up of critical student cases from initial contact to resolution.

• Coaches a regular caseload of students utilizing effective academic support strategies to help students improve their academic standing and develop academic success skills.

• Lead the implementation of staff and faculty training on supporting and referring students of concern, including offering direct consultation, developing regular communications, and planning regular training.

• Leads strategic initiatives, external partnership meetings, and regular internal stakeholder meetings on critical student case management.

• Implements workshops and presentations relating to academic and student success for students, in consultation with the Assistant Director of Academic Success.

• Represent the Academic Success Team at various campus partner and UMSI partner meetings and maintain an in-depth knowledge of Academic Success team updates, events, and strategic updates.

• Proactively collaborate with Student Life, DEI Office, and Academic Advising to plan and implement student support programming, events, and workshops.

• Support data collection, analysis, and reporting for student success programs, including academic standing and student difficulty reporting.

• May provide functional or administrative oversight of 1-5 student temp positions, potentially including peer success coaches and graduate student interns.

Required Qualifications*

• Bachelor's degree in a related field, or an equivalent combination of education, certification, and experience.

• Minimum of 3+ years of increasing responsibility in academic success coaching, academic advising, student services, academic support, college counseling, or similar professional experience in an educational setting

• Demonstrated experience with process improvement and developing new initiatives.

• Experience in using project management tools and/or cloud-based tools for collaboration (i.e. Slack, Google Suite, EAB Navigate360).

• Demonstrated ability to use data effectively including collection of data, reviewing data for integrity, analyzing and identifying data trends, and making decisions based on data interpretation.

• Experience in change management, both with self and assisting others, and ability to function effectively in a dynamic environment.

Work Schedule

Punctual and regular attendance is required. May require working during non-business hours and on weekends.

Work Locations

The main office workspace for this position is located in the UMSI Collegian Building. May require travel to multiple locations on and off campus.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Additional Information

NOTE: Visa sponsorship is not available for this position.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

255856

Working Title

Student Support Manager

Job Title

Student Affairs Program Mgr

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

School Information

Department

School of Information

Posting Begin/End Date

10/18/2024 - 11/01/2024

Salary

$57,000.00 - $67,000.00

Career Interest

Academic & Student Services

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