Regional Surgery Clinical Specialist

Date: Jun 5, 2024

Req ID: 3257

Location:

Ann Arbor, MI, US, 48103

Company: Terumo Cardiovascular USA

Department: TCV Sales

At Terumo Cardiovascular, we develop, manufacture and distribute medical devices for cardiac and vascular surgery with an emphasis on cardiopulmonary bypass, intra-operative monitoring and vascular grafting. This includes a full-line of perfusion products, endoscopic vessel harvesting products and surgical stabilization products. Our mission is to work as a team to save one more life, today and every day. We do this by providing lifesaving technology to cardiac surgery teams around the world.

At Terumo we’re working to build a healthier, happier society for our associates and the world. Our story begins over 100 years ago in Japan. Since then, we’ve been united by our mission to contribute to society through healthcare. As an associate at Terumo, your work helps to shape our evolution for the future. Working as one team, learning, innovating and challenging ourselves to write the future of healthcare. And no matter the location, no matter the team, we look out for one another, respect and support each other, strengthening trust with patients and healthcare providers everywhere.

Job Summary

This position is responsible for providing Terumo EVH clinical, technical, and educational expertise within the Region assigned in order to fulfill EVH sales, customer support, and overall Company goals.

Job Details/Responsibilities

1. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

2. Sales: Taking direction from the Regional Sales Director, serve as the Terumo CV representative to surgeons, physician assistants, RNs, and support staff regarding EVH (and to a lesser extent, Beating Heart) products, services, and clinical support. Maintain current knowledge regarding products, procedures, Terumo CV programs, services, and competitive products, maintain open, effective communication with all customers and other Terumo CV associates. Provide EVH-specific training to the Region’s sales associates.

3. Clinical and Technical Support: Represent Terumo CV during surgeries of products to provide clinical support, troubleshooting, and other technical assistance. Coordinate with the Surgery Clinical team to secure/assure proper coverage of accounts. Provide follow-ups in hospitals and clinics, provide support with field clinical investigations in assigned institutions, receive technical inquiries by telephone, research solutions to questions or problems, provide on-call support as needed for surgeries, troubleshooting, follow up, etc. including evenings and weekends.

4. Educational Support: Educate and train clinicians and hospital personnel on technical matters relating to our products through conducting and/or coordinating training and education programs. Provide additional training and resources for hospital staff to enable them to conduct training for their personnel (“train the trainer”) if required.

5. Seminars/Trade Show/Symposiums: Participate and present in technical seminars, symposia, and trade shows. Offer clinical and technical information and assistance to customers during these various events.

6. Product Development Support: Provide input to Product Development for new product development through knowledge of customer/clinical requirements.

7. Ensure documentation/training is in compliance with Terumo and hospital requirements.

8. Perform other duties as assigned.

Qualifications/ Background Experiences

Requires a four-year college degree in nursing, cardiovascular, or technical discipline and a minimum of ten years of experience in hospital/clinic, cardiovascular setting (operating room environment) or a high school diploma or equivalent and certification in appropriate medical discipline with twelve years of clinical experience in hospital/clinic, cardiovascular setting (operating room environment). Basic computer software skills, i.e., Microsoft Office.

This position requires 90% travel and candidates will need to reside in the Western Region of the United States.

Benefits:

• 120 hours pro-rated vacation

• Medical, dental, vision – 1st of the month following 30 days.

• 14 company paid holidays, including a week off at Christmas.

• 401k with 6% company match

• Incentive Plan Bonus - Every May

• Life insurance & short-term disability – can also pay more into this in addition to what Terumo offers.

• Paid parental leave & Employee Assistance Program

• Tuition reimbursement, scholarship program, mentoring program, other wellness initiatives

• Diversity Equity & Inclusion and Associate Resource Groups

Terumo Cardiovascular is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, sex, sexual orientation, gender identity and/or expression, and genetic information.

EOE Minorities/Women/Disabled/Veterans

Nearest Major Market: Ann Arbor

Nearest Secondary Market: Detroit