Patient Services Associate

Apply Now

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Provide prompt and courteous assistance to the Radiologists and all internal and external customers.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities*

• Provides prompt and courteous assistance to the Radiologists and all internal and external customers, following the Radiology Gold Service stands.

• Work closely with Technologists, Clerical Staff, and Radiologists to coordinate and facilitate timely availability of images for interpretation and communication of results to referring physicians and departments across the health system.

• Identify and make recommendations for improvements in processes and procedures.

• Responsible for follow through and closure of patient care related requests. Communicate with technical support teams to report issues and correct reporting and study errors.

• Upload outside exams in to Radiology systems.

• Process requests to send Radiology records to patients and outside hospitals.

• Perform a variety of clerical duties such as work processing, answering phone calls emails, and preparing paperwork as necessary.

Required Qualifications*

• High school diploma or equivalent

• 2-3 years of experience

• Excellent attendance

• Ability to multitask

• Excellent communication skills, both written and verbal

Desired Qualifications*

• Knowledge of health system policies and procedures

Work Schedule

Saturday 6am-4pm and Sunday 8am-6pm

Work Locations

UH B1D240

48109-5030

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

254616

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Part-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Radiology-Central Svc

Posting Begin/End Date

9/17/2024 - 9/24/2024

Career Interest

Healthcare Admin & Support

Apply Now