In the Customer Service Professional II role, you will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. You will support the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.

This is a h ybrid role working from home on Monday and Friday. Onsite in the Ann Arbor, MI office Tuesday, Wednesday and Thursday.

What you will accomplish together with us:

• You will work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time

• One of your tasks will be to coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.

• You will coordinate with customers, agents or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of order in finance department) and maintain records on systems

• Supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery

• Check delivery times with internal departments and headquarters

• In this role, you will maintain and ensure accuracy of contract terms, agreements, and related documents

• One of your duties will be to guarantee invoice verification and generate and distribute customer reports and service billings

• You will assist in customer payment arrangements with finance department.

• Take responsibility for the registration and follow up of all integrated solution leads and opportunities

• You will process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time

• On a regular basis, you will update key products end user list

• Manage requests for technical documentation and quotation for customers.

• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports

• Identify new tenders and complete tender documents with supervision (tender management)

• On an as needed basis, you will provide reports on various topics, e.g. customer complaints on loss/delays

What will convince us:

• You have completed an associate’s degree in business administration or related field

• You have a minimum of 2+ years of work experience in customer service or order processing department

• You have a minimum of 1+ year(s) of reporting/tracking experience

• Proven software skills, e.g., Microsoft Office, SAP and any field management software

  We Value:

• Bachelor’s degree

• Service and detail orientated

• Reporting skills

• Solid understanding of product and service portfolio

• Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable.

• Good communication and teamworking skills

• Identification with our core values: Sustainability, Openness, Enjoyment

  What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) .

E-Verify Participation Info (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Workers Rights

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers

to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.

Here you will find the best application tips from our HR team.

Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .

In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .

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