Description

Lead Repair Administrator- NALocation: Amherst, NY Hourly Salary: Starting at $24.00 per hour based on experience

Essential Functions:

• Ability to recognize problems and offer conflict resolution

• Monitor workload for yourself and others to ensure KPI success

• Identify improvements to existing processes, procedures and training

• Act as point person to offer support for escalated manners

• Support and promote an engaging workplace culture, cross-training initiatives, continuous improvement, shop safety, employee flexibility, and team positivity

• Determine customer challenges and resolve issues to attain 100% customer satisfaction

• Review account information and update customer information regularly

• Research, prepare and process North American equipment repairs, loaner requirements, consignment orders, corresponding order entry Assist customers with questions or transfer calls to proper department or personnel

• Accurately relay information to and from the various dealers, manufacturers and customers

• Provide support to managers by responding to specific Service Desk procedures and policies

• Assist others with training and instructions in system updates and policy changes

• Process all returning loaner equipment

• Log daily repairs in multiple software programs

• Provide backup to other Service Desk positions and other areas within the department

• Responsible for invoicing of repair work once complete

Your Qualifications:

• Strong communication skills in speaking with both internal and external customers

• Strong organizational skill, problem solving and multi-tasking ability required

• Attention to detail and accuracy a must

• Minimum High School diploma required

• Strong computer skills required

• Samples of current software: Microsoft Office, SAP, Salesforce

• Dental product knowledge a plus

• Two to four years of related leadership experience

  Physical Demands:

• Ability to sit or stand for up to 8 hours per day, view computer monitor, and move about effectively to fulfill the essential functions of the job

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)