Description We are offering an opportunity for a skilled Help Desk Technician to join our team in AMES, Iowa, United States. This role will be instrumental in our high-tech engineering industry, where you will be working on a variety of tasks including troubleshooting network issues, handling high-volume data entry, and providing superior customer service. This is a long-term contract position that does not require relocation as it is based in AMES, Iowa.

Responsibilities:

• Troubleshoot and resolve a variety of Windows environment issues

• Assist end-users with networking, IP addresses, routers, hookups, and connectivity problems

• Provide excellent customer service and respond to inquiries in a timely manner

• Utilize ticketing systems to track and resolve issues effectively

• Conduct basic network troubleshooting and maintain network hardware

• Manage high-volume data entry tasks with accuracy and efficiency

• Collaborate with team members in a fast-paced, dynamic environment

• Monitor customer accounts and take appropriate actions when necessary

• Document all actions and solutions for future reference

• Contribute to the growth and success of the team by sharing knowledge and skills. Requirements • Proficiency in using a Ticketing System for managing and resolving issues.

• Capability to perform Basic Network Troubleshooting to identify and fix common network problems.

• Familiarity with Network Hardware such as routers, switches, and hubs.

• Competence in Network Troubleshooting, including the ability to diagnose and resolve more complex network issues.

• Ability to perform Computer Data Entry tasks quickly and accurately.

• Experience in Data Entry, demonstrating attention to detail and organizational skills.

• Ability to handle High-Volume Data Entry tasks efficiently without compromising on accuracy or speed.

• Strong Customer Service skills, with a focus on providing helpful and responsive service.

• Track record of providing Superior Customer Service, demonstrating the ability to exceed customer expectations and resolve any issues effectively. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .