Description We are offering a long term contract employment opportunity for a Help Desk Technician in the high tech engineering industry, based in AMES, Iowa. As a Help Desk Technician, you will be responsible for handling customer queries, maintaining system networks, and ensuring smooth operation of technical equipment.

Responsibilities:

• Efficiently troubleshoot network issues and ensure connectivity

• Handle high-volume data entry tasks with accuracy

• Utilize ticketing system to manage and resolve customer queries

• Provide superior customer service by addressing customer issues promptly

• Collaborate in a team environment to enhance the quality of service

• Contribute to maintaining accurate customer credit records

• Assist in setting up routers and other network hardware

• Actively participate in enhancing the functionality of various Windows Environments

• Use problem-solving skills to handle complex technical issues

• Monitor customer accounts and take necessary action when required. Requirements • Proficiency in handling a Ticketing System for resolving customer issues effectively.

• Demonstrable ability in Basic Network Troubleshooting to ensure seamless network operations.

• Familiarity with Network Hardware, including installation, maintenance, and repair.

• Capability in comprehensive Network Troubleshooting to swiftly resolve network-related problems.

• Proficient in Computer Data Entry, ensuring accurate and efficient data recording.

• Experience in Data Entry, with an emphasis on accuracy and speed.

• Capability to handle High-Volume Data Entry, maintaining efficiency even under pressure.

• Excellent Customer Service skills, with a focus on satisfaction and retention.

• Ability to provide Superior Customer Service, going above and beyond to exceed customer expectations. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .