This position is Remote

Job Summary This position is responsible for product supportability by working with development, support leadership, Product Management and HSPS support technicians; handling and solving advanced technical issues using advanced troubleshooting tools and techniques; improving overall department knowledge by direct mentoring of support technicians and partnering with training department to create new curriculum as well as writing and reviewing Knowledgebase articles.

What you will do * Work with Product Management, Development and support leadership to establish criteria for successful post release support of assigned products. * Attend PRT meetings to ensure there is proper communication between support and development including the reporting of major defects and outages; proper knowledge transfer between the two teams; represent the customer's experience to development as appropriate; and drive initiatives that improve said customer experience. * Ensure product/project information is communicated to support leadership; as well as, provide training and mentorship for advanced technicians and mentors to ensure the team has the latest product knowledge. * Communicate status of major outages or defects to support team including status, troubleshooting steps and resolution. * Add to product body of knowledge by writing and maintaining KBs for assigned products. * Provide updated product content to training team. Travel/Physical Demands * Travel typically less than 10%. Office environment. No special physical demands required. Qualifications

Must have: * Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience. * Typically a Bachelor's Degree or global equivalent in related discipline. * Good understanding of industry practices * Proficient with tools, systems, and procedures * Basic planning/organizational skills and techniques * Good decision making, analysis and problem solving skills with ability to multi-task * Good verbal and written communication skills * Good presentation and public speaking skills * Good interpersonal skills * Basic conflict resolution skills * Developing professional credibility * Provides superior customer service and does not sacrifice quality in order to meet statistical goals. * Ability to identify and report product issues and deficiencies as they relate to assigned products integrations and functionality. * Knowledge of computer hardware, database structure, and networks; with the ability to increase this knowledge. * Working knowledge of Microsoft Windows 7, 8, 10, and Server Operating Systems and future upgrades as they are released. * Working knowledge of Microsoft Word, Microsoft Excel as they are used within HSPS and HSPS products. * Working knowledge of HSPS Dental Software and electronic services (eServices). * Excellent organizational, troubleshooting, problem solving, writing skills, interpersonal and communication skills. * Ability to prioritize, handle stress, and adapt to change. Nice to have:

The posted range for this position is $60,000-$72,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position... For full info follow application link.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, m arital or veteran status, or any other legally protected status.