Job Information
WineDirect Account Coordinator in American Canyon, California
Account Coordinator
At WineDirect we offer a full range of Direct-to-Consumer services to wineries', including ecommerce, point-of-sale and order fulfillment. We have one clear goal, and that determines our focus each and every day – to be The Winery's Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our customers. Our employees are friendly, passionate, hard-working, and most of all FUN!
We are seeking an energetic and highly motivated individual to fill a key position on our Client Success team. As an Account Coordinator at our American Canyon, CA office.
Our Account Coordinators provide operational, customer, and team support to ensure exceptional results for our partners.
As Account Coordinator, you will work with a dynamic, fast -paced team to facilitate the shipping of orders for our winery partners. This is an important customer-facing role, which means that you will rely heavily on your multi-tasking and follow through skills. The position requires quick response time, organization and a thorough understanding of our logistics systems, as you are the first line of support in a customer - centric business. You will be asked to identify opportunities for process and customer experience improvement, and your suggestions will be valued.
What you'll be doing:
Handling all carrier requests
Analyzing requests, providing shipment/tracking information, taking corrective action, and/or escalating problems to the appropriate person to maintain a successful order r flow
Working with carriers, wholesalers, and retailers on claims/damaged shipments
Supporting the Account Manager and Operations Team where needed
Managing daily responsibilities in a timely, accurate, and thorough manner
Handle special projects as assigned
Who you are:
Must possess highly developed sense of empathy, with a focus on ensuring the best experience for our partners, clients, and the end-consumer.
Carrier/logistics knowledge a must
As our goal is to exceed client expectations, this position requires a results oriented individual who can anticipate problems and provide solutions
Possesses the confidence to think on their feet for the best possible outcome
3+ years customer service experience is a plus, in a logistics facility in the wine industry
Our ideal candidate is a team player who relies on his or her good judgment and communication skills to help clients
Self-motivated, enthusiastic, pleasant, positive customer -centric attitude
Detail oriented and able to manage multiple projects at the same time
Ability to research, escalate issues and problem solve
Excellent written and verbal communication skills
MS Office experience with MS Word, Excel, Outlook, Oracle or similar ERP systems experience
Must be very comfortable with technology, software and business process
Why WineDirect:
You will have the ability to transform the wine industry by facilitating winery's ability to sell their products globally
You'll get to work with and support a stellar group of people who work together to care for our clients and their customers
You'll be empowered to make decisions, both to get the job done and to further your career
We have a competitive compensation package including medical, dental and vision coverage as well as Life, Long Term Disability and AD&D at no cost to the employee and a 401(k) plan.
WineDirect is an Equal Opportunity Employer.