Dealertrack's TMS Inbound Call Team is looking for a Senior Customer Care Specialist to join our team! Team members will be responsible for acting at a senior level on behalf of our business partners, as well as being subject matter experts and trainers. This role is remote with the expectation of candidates being able to commute to the office in Wilmington, OH or Sacramento, CA when needed. Schedule: Monday - Friday: 11:30AM - 8:00PM EST Your Role: Answer and effectively respond to inbound phone calls via call center applications Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status Use company proprietary software for research, data entry, and account follow-up activity. Follow instructions and maintain workflow standards. Attain production and quality goals. Adhere to all company policies and procedures. Assist with report running, workflow monitoring, and assigning out Assist with new hire training, mentoring, and refresher training Act as backup to Department Team Lead Assist with Special Projects Perform other duties as necessary Ability to work a flexible schedule as needed, including occasional mandatory overtime Minimum Qualifications: High School Diploma/GED and 5 years' experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field Excellent verbal and written communication skills Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier Intermediate knowledge of PC software applications (such as MS Office, Excel, and Outlook) Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy What we look for (preferred): Ten-key skills for payment transactions team Knowledge of client requirements for DMV and related documents Knowledge of various state DMV forms and their use by the company Knowledge of company proprietary software; knowledge of state abbreviations Attention to Detail, good Organizational Skills, ability to adapt, Ability to demonstrate consistent accuracy and thoroughness Efficient and timely completion of work Call Center Customer service skills Ability to multitask and prioritize workload USD 21.06 - 31.63 per hour Compensation: Hourly base pay rate is $21.06 - $31.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovation