Job Information
Happy State Bank - a division of Centennial Bank Digital Product Specialist in Amarillo, Texas
GENERAL DESCRIPTION OF POSITION
The Digital Product Specialist is responsible for the daily processes relating to Internet Banking, Mobile Banking, Bill Payments, and Zelle. This role provides support for all day-to-day operations related to digital banking services for banking clients. The Digital Product Specialist monitors the behavioral analytics daily against unauthorized access to Internet Banking.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process internet banking, mobile banking, bill pay, Zelle, and other related tickets. This duty is performed daily, about 70% of the time.
Research customer issues pertaining to online channels and work directly with the branch or customer to resolve. This duty is performed daily, about 20% of the time.
Prepare and provide to Management daily metrics of service performance. This duty is performed daily, about 10% of the time.
Complete required BSA/AML training and other compliance training as assigned. This duty is performed as needed.
The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read and understand simple instructions, short correspondence, notes, letters and memos; ability to write simple correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Intermediate: 10-Key, Alphanumeric Data Entry
Basic: Accounting, Other, Spreadsheet, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle, or feel, talk or hear; and occasionally required to stand, walk, reach w th hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
-Must possess a demonstrated ability to navigate various software.
-Must possess strong communication skills and good documentation and organizational skills.
-Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight schedules is a must.