St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The RN Bed Coordinator will prioritize, triage, and coordinate patient flow activity including all inter/intra-facility transfers and bed placement for all campuses at the St. Luke’s University Health Network. Responsible to be the initial contact for all providers who wish to transfer a patient for a higher level of care. The RN will facilitate transfers to the most appropriate Network facility based on location, available specialties, and bed availability in conjunction with the accepting physician. The objective is to prevent all inappropriate transfers while facilitating all other placement in order to meet demands of Network capacity.

JOB DUTIES AND RESPONSIBILITIES:

• Answers all calls into the call center in a timely fashion while demonstrating exceptional customer service and telephone etiquette, regardless of the intent of the caller.

• Works efficiently out of Bed Planning and Transfer Center modules in the electronic medical records system, Epic.

• Effectively utilizes medical appropriateness criteria for all urgent and emergent transfers/admissions including review of patients chart to determine treatment plan, medical history, reason for admission, and special considerations for patient placement.

• Reviews patient insurance to determine appropriateness for transfer and communicates with other departments as necessary to facilitate insurance authorizations if needed.

• Initiates Case Management referrals when appropriate.

• Coordinates activities in the department and promotes cooperation to the staff to achieve department objectives and maintain good interdepartmental relations.

• Promotes and maintains harmonious and effective working relationships within the hospital.

• Utilizes Capacity Management Dashboard in Epic to determine overall census condition and bed availability.

• Utilizes appropriate critical thinking, triage and clinical skills to determine patient placement and prioritization of patient transfers.

• Coordinates placement of OR patients with PACU/ASC to minimize disruption to the OR schedule.

• Utilizes tools within Epic to proactively monitor beds for availability.

• Balances the coordination of placement of ED admissions, post-operative patients, transfers and direct admissions to be able to accommodate all bed placements while minimizing disruption to OR schedule and ED capacity.

• Assists referring physician in identifying an attending physician to accept the transfer patient and facilitates conferences to obtain patient acceptance.

• Facilitates report hand off from referring facility to accepting unit for patient transfers.

• Facilitates communication between referring and receiving physicians and nursing units.

• Triages and secures the most appropriate means of transportation, including ground or air units in collaboration with the sending physician and ETS Communication counterparts.

• Communicates with the Hospital Supervisor or Critical Care Coordinators for intervention when needed.

• Assists in orientation of new employees.

• Attends meetings as required; such as administrative meetings, committee and staff meetings and daily bed/staff planning meeting.

• Demonstrates a consistent level of effort and performance; strives to maintain a steady level of productivity.

• Demonstrates proper procedure and knowledge of regulations for registration.

• Communicates an orderly transfer of information with each shift change.

• Provides recommendations for process improvement, including potential actions to correct a problem.

• Maintains confidentiality in accordance with HIPAA standards of all materials handled within the Network/Entity as well as the proper release of information.

• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

• Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs.

OTHER FUNCTIONS:

• Fosters effective, interpersonal communications with patients, visitors, physicians, nurses, and employees of St. Luke's Health Network in a courteous, professional, and friendly manner.

• Responsible for ongoing detailed knowledge of the hospital computer system as it applies to registration, admissions, and transfers.

• Other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

• Sitting for up to 8-12 hours per day, one hour at a time. Stooping, squatting, crouching, kneeling, and reaching above shoulder level rarely. Never crawling or climbing. Hearing as it relates to normal conversation. Seeing as it relates to general and near vision.

MOST COMPLEX DUTY: Coordinating several events concurrently, while on the phone with multiple parties. Assuring that patients meet medical necessity criteria. Triaging for appropriate bed placement. Utilizing computer system and phones for all work related activities.

SUPERVISION: Supervised by the PAC Manager and Sr. RN Bed Coordinator.

COMMUNICATIONS: Must be able to effectively communicate in a professional and timely manner with a large number of customers, both internal and external, including physicians. Must present a professional image at all times.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)