St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Project Manager, Operations is responsible for managing and directing key operations and business-related projects. Leads and oversee multiple project strategic network initiatives simultaneously that align with network strategy.

JOB DUTIES AND RESPONSIBILITIES:

• Create detailed project plans, gather and document business requirements with intended outcomes, create supporting project documentation, and obtain business sign off

• Establish project success measures. Identify and report out on project KPI’s and anticipated bottom-line improvements

• Prepare status reports regarding project milestones, deliverables, dependencies, and risks and issues, to communicate status across key stakeholders

• Management of interdependencies between business, operations, and technology needs

• Creation and approval of all project artifacts, which include but not limited to, charter, communication plan, scope document, scope change, risk registry, status reports, presentations, etc

• Develop project plans that include pre and post staffing requirements, workflows, process reviews, and optimizations

• Identify all internal/external resources required to complete projects successfully. Collaboration with department leadership to assign roles and responsibilities, task deadlines, and prepare estimates

• Collaborate and work closely with project sponsors, operational departments, other PM’s within the network, and executive leadership to ensure successful outcomes

PHYSICAL AND SENSORY REQUIREMENTS:

Standing for up to 4 hours, up to 1 hour at a time. Walking for up to 4 hours per day, 1 hour at a time. Sitting for up to 8 hours per day, 4 hours at a time. Hearing as it relates to normal and phone conversations. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION:

Bachelor’s degree in either Healthcare Administration, Public Health Administration, Business Administration or Nursing, or equivalent work experience.

TRAINING AND EXPERIENCE:

5+ years working in healthcare setting; 3+ years’ experience as a Project Manager. Prior experience with Microsoft Suite required and MS Project preferred; PMP certification preferred.

ESSENTIAL FUNCTIONS:

• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).

• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

• Complies with Network and departmental policies regarding attendance and dress code.

• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

OTHER FUNCTIONS:

• Attends meetings, as required, related to assigned projects and staff meetings, to provide status updates.

• Other related duties as assigned.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)