Please be aware of recruiting scams! All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat. CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process. About Us: CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all. For over 30 years, it's been CALSTART's mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration. Job Summary: The Voucher Processing & Redemption Specialist (VPRS) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPRS' responsibilities include the efficient processing and management of numerous vouchers, ensuring data accuracy across multiple sources & systems, and complying with state agency and company policies. VPRS will play a critical role in the success of Voucher Processing program and must exhibit excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies. Key Responsibilities: * Voucher Processing: Thoroughly review voucher applications for eligibility, data accuracy, completeness, and compliance with program guidelines, policies, and procedures in a high-volume processing environment. * Data Entry and Management: Accurately enter application data into the Voucher Processing systems (e.g., Salesforce), maintain up-to-date records, and perform daily charting (aka digital documentation). * Communication: Provide clear and timely written communication with external stakeholders regarding the status of applications, missing or out of compliance documentation, and to outline next steps. Possess an intuitive understanding when to move beyond asynchronous communication (e.g., email) and exhibit a level of comfort speaking directly with stakeholders to troubleshoot and guide them along the application journey. Monitor and respond to programname@CALSTART... program email inquiries. * Customer Service: Professionally address inquiries from applicants, dealers, and other external stakeholders, provide pertinent information, both stated and unstated, and anticipating future needs. * Reporting: Understand and interpret voucher dashboards and reports on application progress, voucher redemption rates, and program metrics. * Process Improvement: Identify opportunities for process improvements and liaise with internal stakeholders to design, test, and implement changes that reduce errors and fix bottlenecks to improve overall program effectiveness. * Collaboration: Work closely with the Voucher Processing team, CALSTART staff, and external partners to ensure program success. Qualifications: * Bachelor's degree in business administration, finance, accounting, environmental science, or a related field preferred. * Experience: Minimum of 2 years of experience in administrative roles, data processing, data entry, or customer service. Experience in grant management or voucher processing programs is a plus. To view the full job description,

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