Regional Long-Term Care Ombuds Program 

At Multi-Service Center (MSC), we believe that equity, connection, diversity, integrity, and belonging make us a stronger team to achieve our goals. Our mission is to uplift communities by increasing equitable access to advocacy, opportunities, and well-being. By joining MSC, you too, can be part of the team that works to empower individuals and help create thriving communities. If you are looking for something that contributes to your sense of purpose and impacts our local community, then you will want to know more about us, our values and culture, and our opportunity.  

We offer a comprehensive benefits package that includes a choice of two health plans, dental and vision plan paid by the employer; life insurance (1X annual base pay) and long-term disability insurance (60%); FSA, HRA; 401K; 3 weeks of vacation to start, 12 days sick leave and 14 paid holidays including your birthday; Family building benefit up to $3,000, and a Sabbatical program for tenured employees. You can find more information on the

Careers Page

of our website.

The

Regional Long-Term Care Ombuds (RLTCO)

serves as an effective and visible advocate for the well-being of long-term care residents within a designated region. The RLTCO is a representative of the State Office of the Long-Term Care Ombuds and is designated as "Regional" Ombuds by the State LTC Ombuds. The Regional Long-Term Care Ombuds shall promote both individual and systematic complaint resolution activities, including community involvement, administrative and legislative monitoring, and reporting.

The Regional Long-Term Care Ombuds shall promote the development of citizen organizations, such as resident and family councils, to give residents of long-term care facilities, a voice in resident health, safety, and policy-making process. Promote the regional program to increase awareness of and involvement with local long-term care facilities. Recruit, train and supervise volunteers to help carry out complaint fact-finding and resolution activities. Work with local organizations to develop additional funding for the regional program. Establish communication channels with government agencies, long-term care providers and organizations, professional groups, and advocate groups within the region.

The RLTCO shall receive and carry out fact-finding, and resolve complaints relating to administrative action, which adversely affect health, welfare, and rights of residents of long-term care facilities within the region. Encourage reconciliation over services or issues when necessary. LTC Ombuds are always resident driven and advocate for the resident. The RLTCO will assist long-term care providers, agencies, volunteers, and others in becoming more responsive to the needs of residents. With the consent of residents, the RLTCO will refer complaints for investigation by the appropriate protective entities. Maintain a regional reporting system to collect data related to complaints and conditions in long-term care facilities.

The RLTCO shall monitor complaints and the system to identify long-term care patterns and issues in the region. Analyze and develop policies and procedures to provide information and understanding to authorities charged with operation and regulations of the long-term care facilities within the region.

The RLTO shall supervise the staff and volunteer Ombuds of the King County LTCO program.

Only candidates who can meet all the fo