IT SERVER SUPPORT SPECIALIST

ALEXANDRIA, VA

SECRET CLEARANCE

TEMP TO PERM

RATE IS NEGOTIABLE

THIS IS AN ONSITE JOB

Responsibilities:

• Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.

• Assign new work orders to operations support technicians/engineers within one hour of notification; personally follow-up on any urgent action.

• Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.

• Maintain a log and track metrics on network outages.

• Make post database updates.

• Maintain up-to-date IP list on SharePoint.

• Take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.

• Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations.

• Maintain the operations support duty roster. Make sure that 24/7/365 customer support is available.

• Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines.

• Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects.

• Serve as the shift lead and subject matter expert for technical and resource management. Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff.

  Qualifications:

• A degree in the field of computer science or a related discipline is preferred.

• Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.

• At least two years of general hands on experience in a PC/network helpdesk or technical support environment.

• At least one year of network support specific experience.

• Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.

• Has experience supervising small technical teams.

• Have a good IT experience base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.

  #M2

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.