GET TO KNOW ALORICA

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

JOB RESPONSIBILITIES

• Conducts new hire, program revision and remedial training following instructional guides

• Evaluates trainee performance

• Provides written evaluations of employee performance to management as required

• Maintains positive, consistent communication with departments and corporate staff

• Reports on progress of assigned projects to Training Manager

• Maintains ongoing dialogue with department heads as needed

• Maintains accurate training records

OTHER RELATED DUTIES

• Perform other duties as assigned

QUALIFICATIONS

Minimum Education and Experience:

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred

• Two (2) years’ experience in training and/or customer call center experience

Knowledge, Skills and Abilities:

• Demonstrated knowledge of adult learning techniques and best practices in training delivery

• Demonstrated knowledge of specific account provisions, products, and policies

• Ability to communicate effectively both orally and in writing

• Excellent listening skills

• Demonstrated proficiency of presentation skills

• A wide degree of creativity and latitude is expected

• Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment:

• Ability to work in a fast paced, ever changing environment

Physical Demands:

• Some domestic travel

• Ability to stand while conducting training classes

• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

Equal Opportunity Employer – Veterans/Disabled