Responsible for the accurate and timely processing of ACH Direct Deposit, Pre-arranged Payment files, Federal Recurring files and Corporate Tax Payments. It includes a high level of incoming/outgoing customer service calls to resolve the more complex problems. Act as a source of knowledge for department policies and procedures. Major Duties and Responsibilities Weight Description Essential 35% Perform the daily functions for supporting the Credit Card program such as ordering new cards, closing accounts, posting/reversing payments, researching member inquiries and other functions related to the daily operational maintenance of the Credit Card program. 20% Monitor risk and fraud of Credit Card program by reviewing reports and member accounts. Review Invoices from External Vendors for accuracy. Monitor plastics and disclosure forms inventory levels. Make recommendations for process improvements and fraud mitigation to the Director of Card Solutions and appropriate branch/departments. 15% Understand and comply with all applicable laws and regulations. Maintain working knowledge of all credit union policies 10% Assist with program enhancements as directed 10% Other duties as assigned and as needed including assisting other members in the Department 5% Assist with audit preparation, testing and implementing new products Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.