NY HELP No

Agency Information Technology Services, Office of

Title Student Assistant Internship (Enterprise Network Services), Ref# 8845

Occupational Category I.T. Engineering, Sciences

Salary Grade NS

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $22.61 to $25.36 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address CNSE-ZEN, 201 Fuller Rd

City Albany

State NY

Zip Code 12210

Duties Description Under the direction of an Information Technology Specialist 3, SG-23, within the Chief Technology Office/Enterprise Network Services/Data Center Networks (DCN) Content Filtering group, the Student Assistant, NS, will assist with the monitoring and configuration of the network infrastructure supporting the New York State client networks. Specific duties may include, but are not limited to, the following: • Collect syslog and network monitoring data. • Utilize the following languages and tools for troubleshooting: The browser’s “inspect” function; PowerShell; SharePoint; Webex; Splunk; and Linux. • Utilize network monitoring tools such as perform analysis of network traffic using Wireshark, firewall logs and syslogs; understand data networking protocols including TCP/IP; IPSec; OSI; OSPF; BGP; HTTP; IPSec; JSON; SSL; DNS; TLS; and other LAN/WAN protocols. In addition, responsible for monitoring proxy server services in the data centers and reporting issues to management as appropriate. • Manage and optimize Internet firewall rules for 50 NYS agencies which encompasses 130,000 users. • Troubleshoot network alerts. • Gather information on network and device trends. • Create monitoring and trending reports that management will use for planning and design purposes. • Configure network devices. • Work with the monitoring group to improve network monitoring. Preferred qualifications (not mandatory) would include the following: • Relevant coursework in computer networking or related disciplines. • Has experience with Microsoft Visio and Excel. • Must be available at least 20 hours per week.

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States• Must be 18 years of age or older• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Additional Comments This position can be part time or full time.Fingerprinting and background check may be required.Benefits of Working for NYS for eligible employees:Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA• Up to Eight (8) days of paid sick leave annually for M/C• Up to three (3) days of professional leave annually to participate in professional development• Up to 50% telecommutingHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address internship@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

Notes on Applying Please complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than April 8, 2025. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.