NY HELP No

Agency Higher Education Services Corporation

Title Office Assistant 1 (Temp/Hourly)

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade NS

Bargaining Unit ASU - Administrative Services Unit (CSEA)

Salary Range From $17 to $17 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 PM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 99 Washington Avenue

City Albany

State NY

Zip Code 12255

Minimum Qualifications PREFERRED QUALIFICATIONS:• Proficient in Microsoft Office • Work independently • Be Detail Oriented• Use effective time management• Be able to communicate efficiently verbally and in writing• Offer constructive feedback and provide suggestions to improve current procedures• Using the skills above would allow new staff to research and resolve account issues.

Duties Description Duties include but are not limited to: 1. Monitor shared email boxes for correspondence and documentation.2. Draft well-written email responses to inquiries from students, parents, college administrators and HESC staff regarding award status, issues with documentation, and/or to request additional information. 3. Ensure all documentation is received by the applicable deadline, is complete, includes signatures and meets program requirements. 4. Use databases as needed to validate the student meets the program eligibility criteria and Process documentation. 5. Save documents in appropriate shared folders and database. Update individual student records for grant and scholarship programs based on supplemental documentation received. 6. Maintain spreadsheets and databases to catalog documentation and status 7. Make eligibility determinations based on established criteria for each grant and scholarship program and update the appropriate database with the student’s status. 8. Use database to look up student account records and status as requested. 9. Route emails as needed to other business units and escalate issues to supervisor. 10. Perform follow up activities to determine status and close out emails. 11. Assist with other tasks as assigned. 12. Perform other duties as assigned.

Additional Comments NOTE: The hours of this position require working 8:00 a.m. to 5:00 p.m.NYS is an equal opportunity employer.Benefits of Working for NYSGenerous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Fourteen (14) paid holidays annually, plus two (2) floating holidays• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C• Up to three (3) days of professional leave annually to participate in professional development• Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview .Health Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.Please send resume and cover letter to resumes@hesc.ny.gov with the subject line “Office Assistant 1 (T/H), 3875”.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources

Telephone (518) 474-7556

Fax (518) 473-6685

Email Address resumes@hesc.ny.gov

Address

Street 99 Washington Avenue

City Albany

State NY

Zip Code 12255

Notes on Applying Please send resume and cover letter to resumes@hesc.ny.gov with the subject line “Office Assistant 1 (T/H), 3875”.