NY HELP Yes

Agency State Comptroller, Office of the

Title Information Technology Specialist 3, SG-23(NYHELPS)Item# 00721

Occupational Category I.T. Engineering, Sciences

Salary Grade 23

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $86881 to $109650 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 110 State Street

City Albany

State NY

Zip Code 12236

Duties Description This position resides on the Internet Services Administration team in the bureau of Software Platforms within the Chief Information Office.• Create and maintain system documentation and diagram the infrastructure of entire systems.• Help troubleshoot problems within the Office of the State Comptroller (OSC) infrastructure within the Internet Services Administration (ISA) unit and collaboratively with other Chief Information Office (CIO) units.• Support and maintain processes developed to automate, deploy, and/or support services offered by ISA.• Monitor and complete routine health checks of ISA supported software. • Administer software user management for ISA supported applications.• Apply security fixes and feature packs at regularly scheduled intervals for all ISA supported software.• Create and manage detailed plans used for software upgrades.• Help manage ISA software initiatives and policies.• Oversee software design, installation, configuration, and performance of new software installations as well as upgrades to current systems.• Help to create, modify, and maintain scripts as well as plan and coordinate the scheduling of these scripts.• Provide on-call support for nightly batch processing.• Ensure nightly batch processing schedules are reviewed.• Coordinate problem resolution between teams.• Collaborate and communicate with staff and teams across the organization to ensure OSC objectives and customer needs are adequately addressed. • Communicate to management the status of assignments and projects using standard reporting methodologies to ensure they are informed of issues, resolutions, significant decisions, pending matters, and conflicting priorities. • Make recommendations to management regarding organizational initiatives. • Plan and supervise the activities of staff to ensure ISA duties are performed timely and accurately according to division goals and established priorities.• Direct and supervise staff by communicating objectives and expectations, allocating resources, assigning tasks and projects, reviewing progress and deliverables, providing constructive feedback, etc.• Perform all administrative duties including, but not limited to, developing and completing comprehensive performance programs and evaluations, review timecards, telecommuting journals, etc.• Develop training plans and provide staff with training opportunities appropriate to their level of expertise including on-the-job training, vendor sponsored events, and formal training.• Oversee the development of staff through knowledge transfer across the team.• Lead staff to promote collaboration within the organization.• Handle personnel and performance issues timely and with discretion.

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program: Non-Competitive Qualifications for appointment under the NYHELPS Program:Non-Competitive Qualifications for appointment under the NY HELPS Program: For appointment to an Information Technology Specialist 3 (Sg-23), you must have: 1. Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.OR2. A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience. Competitive Minimum Qualifications: You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.Transfers:For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.Non-Competitive Promotion (NCP) qualifications:You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as an Information Technology Specialist 2.NCP notes: If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service Law.

Additional Comments Knowledge, skills, and abilities: a. Demonstrated experience in operating systems, including but not limited to:o AIXo Linuxo Redhato Windows• Demonstrated experience installing and upgrading enterprise application server software. • Demonstrated experience in UNIX shell scripting, PHP, PERL, or JavaScript.• Demonstrated experience in analysis and design, and the ability to interact with both technical and business staff including vendors. This experience should include, but not be limited to: o Participating and/or facilitating in the design, technical analysis, and implementation of automated systems.o Translating business requirements into technical specifications including flowcharts and technical diagrams.o Experience in unit testing and facilitating user acceptance testing with business customers. • Demonstrated experience with File Transfer Protocol (FTP) methodologies.• Demonstrated experience in troubleshooting enterprise systems and determining where issues exist within system architectures.• Demonstrated ability to transfer knowledge associated with technical skills, time management skills, appropriate interaction with users, and understanding organization structure.Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Name Kathy Shellhamer

Telephone 5184741924

Fax (518)-486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to https://www.osc.ny.gov/jobs/openings/information-technology-specialist-3/032528 Reference Item #00721-KKS on your cover letter for proper routing. Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments. If you have questions about this vacancy, please contact this Division representative: Division Contact: Elizabeth GiffordEmail Address: CIO_HR@osc.ny.gov