DEPARTMENT: Division of Information ServicesSALARY: $35,000BENEFITS:► Paid Time-Off ► Tuition Reimbursement► NYS Retirement► Health, Dental, Vision and Hearing ► Employee Assistance ProgramDESCRIPTION:The Help Desk Technician/Trainee is the primary contact with employees regarding repair and troubleshooting. Incumbentprovides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters callsinto department support call tracking database/system. Troubleshoots technical support requests to determine if problemis caused by hardware/ software, or peripheral equipment. Incumbent answers multiple line telephone in the performanceof the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibilityof this class. Work is performed under the general direction of Network and Systems Technicians. Does related work asrequired.MINIMUM QUALIFICATIONS:Graduation from high school or possession of a high school equivalency diploma and either:A. Possession of A+ certification and six (6) months of paid experience as a computer technician; OR,B. Two (2) years of paid experience as a computer technician.Please submit a copy of your resume and transcript with this application.

Minimum Salary: 35,000.00 Maximum Salary: 35,000.00 Salary Unit: Yearly