Employee Program Assistant (Advisor)

EMPLOYEE PROGRAM ASSISTANT (ADVISOR)

NYS/CSEA Partnership for Education and Training

Starting Salary Range $55,005 – $68,805

Under the general direction of the Coordinator of Advisement Services, the Advisor is responsible for providing information and clarification of policies and procedures regarding the Partnership tuition benefits program, as well as educational advisement to CSEA-represented NYS employees. The advisor assists employees in making educational decisions by collecting personal data, disseminating information on educational resources, and making appropriate referrals.

ESSENTIAL FUNCTIONS

Advisement and Program Support:

1. Provides advisement services via telephone and e-mail on tuition benefits and other Partnership programs, financial aid, non-traditional study, basic skills referral, and how to determine course of study, course(s) selection, and school(s) to pursue.

2. Conducts intake and follow-up phone sessions with employees.

3. Disseminates and collects career assessment information to assist employees with developing career and education options.

4. Refers callers to additional state, education, and other programs and services.

5. Delivers webinars and serves as a webinar host.

6. Assists with revising and editing of advisement webinars and workshops and advisement written resources, including website and on-line material, as needed.

7. Collaborates on curriculum development projects.

8. Verifies accreditation of education and training providers to ensure tuition benefit program compliance.

9. Periodically develops success stories for inclusion on the Partnership’s website.

   Case Management:

10. Serves as case manager for special programs (for example, Targeted Tuition, Adult Education Basics, and Applied Skilled Trades Programs). Ensures documentation on file is accurate. Provides follow-up to assess the success of participants.

11. Maintains accurate records of contacts and case management notes.

12. Conducts informal surveys for Partnership programs when needed.

    Other:

13. Completes special projects as needed.

14. Participates in regional outreach meetings to obtain feedback from stakeholders and provide information on Partnership programs and services.

15. Performs other duties as assigned.

    MINIMUM QUALIFICATIONS:

    Bachelor’s degree from an accredited college or university preferred.

    OR

    An associate degree from an accredited college or university and one year of experience working with adult learners providing educational and/or career advisement, maintaining a caseload, and facilitating in-person or online presentations

    OR

    Three years of experience working with adult learners providing educational and/or career advisement, managing a caseload, and facilitating in-person or online presentations

    OR

    Three years of experience working within a labor-management training and education environment

    OR

    A satisfactory equivalent combination of appropriate experience and education as determined by the NYS & CSEA Partnership for Education and Training

    AND

    Strong administrative, interpersonal, oral and written communications skills

    Ability to work independently as well as collaboratively in a team environment

    Functional knowledge of Microsoft Office tools and basic data base software

    Ability to work with a diverse population

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CSEA is an equal opportunity employer. Please read our EEO statement 518-257-1494 cseajobs@cseainc.org ( cseajobs@cseainc.org)