As a Driver Improvement Examiner Trainee, you would perform the following duties under direct supervision:Review and evaluate court or other legal documents or related material in order to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.Review and subsequently make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations.Initiate case documentation, record retrieval, and prepare written correspondence.Conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.Implement determinations from Department hearings; use the computer to search records.Review and interpret records, enter data and prepare letters.May receive and process fees.To be eligible for the Driver Improvement Examiner, G-11 or Trainee, G-NS (equated to G-9) position you must meet one of the following conditions as detailed below:NY HELPS:A) Driver Improvement Examiner, G-11: Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience. Substitution: 30 semester credit hours may substitute for one year of experience, and 60 semester credit hours may substitute for two years of experienceB) Driver Improvement Examiner Trainee, G-NS (Equated to G-9): One year of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR, one year of full-time experience in a position which could include data entering, application processing, business office experience. Substitution: 30 semester credit hours may substitute for one year of experience.Advanced NY HELPS placement for this title may be possible with proof of professional experience relating to the title being posted and can be discussed at time of interview.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employ