Department/Unit:

HBD - Aids Program

Work Shift:

Day (United States of America)

Salary Range: Min. $28.99/hr - Max $46.39/hr

POSITION TITLE: HIV Part D Case Manager

DEPARTMENT/DIVISION: Department of Medicine, Division of HIV Medicine

REPORTS TO: Manager of Client Services

RESPONSIBILITIES:

Summary: Ensures care coordination, effective use of resources, and quality of care in accordance with the NYS Standards of Care and HRSA Standards of Case Management by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Completion of initial Orientation (Center wide and specific HIV Medicine) and satisfactory completion of the HIV Competency Orientation Tool

• Understanding and putting into practice hospital standards and division policies as it applies to employment at AMCH as well as the Division of HIV Medicine

• Understanding and putting into the practice the HIV CM policies and procedures as designated in the Division of HIV Medicine Policy and Procedures

• Yearly participating in the Competency Based Evaluation Process

Interviewing/Assessment

• Conducts age-appropriate interviewing with clients identifying problems such as adjustment to illness, employment, food, clothing, housing, substance abuse, and physical and mental impairments to determine nature and degree of problem.

• Secures information such as medical, psychological, and social factors contributing to client's situation, as well as their annual income, and evaluates these in the context of the client's capacities.

• Assesses persons in crisis and provides intervention, keeping self and client safety as principal objective of contract, with an understanding of legal responsibilities in cases of domestic violence and abuse issues.

Supportive Counseling/ Intervention

• Age appropriately counsel’s client individually and /or with significant social supports regarding plans for meeting needs, aids the client to mobilize inner strengths and works cooperatively with community resources to improve overall functioning and independence.

• Counsel’s patients in adjustment to life threatening illness and its implications, acknowledging issues of diversity and adjusting intervention and practice accordingly.

• Understands legal issues around domestic violence and abuse issues and intervenes appropriately and in accordance with Albany Medical Center’s policy and NYS law.

Case Coordination/ Interdisciplinary teamwork

• Maintains a Part D caseload and develops a system or tool to remain organized and track patients on caseload.

• Prepares client assessments, service plans and encounter reports. Documents patient encounters and care coordination efforts in a clear and concise manner, concentrating on facts and justifying all impressions with objective information.

• Completes semi annual re-assessments on Part D patients, reviews medical and psychosocial information from patient report and available records and evaluates these in the context of the client's capacities.

• Develops and reviews semi annual service plans with patient, revising plan according to patient input or changes in patient needs

• Works in close collaboration with physicians and other health personnel in client evaluation and treatment to further their understanding of significant social and emotional factors underlying client's health problem.

• Track and follow patient Medication refills with Pharmacies monthly.

• Facilitates formal case conferences, as needed, to provide coordinated services to the patient.

• Assess health literacy, and assist patients in understanding medical recommendations, as needed.

• Initiation of Advance Directives as appropriate

• Screens client for eligibility for entitlement programs and refers client to appropriate services/agencies. Refers clients to other community resources and other organizations based on identified needs.

• Accesses and records client and community resource information.

Patient Education

• Helps client to modify attitudes and patterns of behavior by increasing understanding of the HIV disease process and transmission factors.

• Discusses HIV transmission and partner notification with client. Utilizes motivational interviewing techniques to facilitate behavior change, as needed.

• Provides coverage for walk- in HIV counseling and testing, as needed.

• Educates clients on the availability of clinical trials.

Other duties

• Represents AIDS Program in the community through tasks forces, community forums, and boards as assigned.

• Upkeep of educational record and ongoing continuing education for personal, professional, and program development

• Participation in ongoing supervision for continued professional growth.

• Participates in quality improvement projects.

• Other duties may be assigned.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in psychology, Sociology or Social work required, Master’s Degree preferred; 1 to 3 years documented experience in the provision of case management services to medically compromised patient population, familiarity with community resources, and ability to work as a member of al interdisciplinary medical team.

Language skills :

Ability to read and understand medical information and knowledge of medical terminology helpful. Good writing skills. Ability to respond to routine inquiries, complaints from clients, regulatory agencies, or members of the community.

Mathematical Skills :

Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. Basic computer skills and ability to type.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk. The employee is occasionally required to stand.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee must be able to handle high levels of stress.

The employee is occasionally exposed to infectious diseases.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.