Field Service Technician Status: Non-Exempt (hourly) Department: Field Service Shift: 4x10 schedule - Wed-Sat 11am-9:00pm Days and Hrs (i.e. M-F 8-5): flexible schedule with at least one weekend day, second shift on some days Primary Location: Onsite at our Walmart customer site in Alachua, FL

Position Summary As a Field Service Technician, you'll become an expert on our fuel cell products that are installed in electric lift trucks. Youll be responsible for keeping everything running smoothly by conducting preventative maintenance and tackling any breakdowns. You'll install, service, and maintain fuel cells, order parts, and keep everything documented. Plus, you'll be the face of Plug to our customer personnel and and electric lift truck operators, so this role requires both strong technical skills as well as interpersonal skills.

Core Duties and Responsibilities Maintain and Service Fuel Cells: Keep fuel cells in top shape at customer sites Diagnose and Troubleshoot: Use your skills to keep the fleet running smoothly Specialized Service Procedures: Handle field retrofits and software/hardware upgrades On-Call Support: Be ready to assist customers in emergencies Order Parts and Tools: Ensure you have everything needed for top-notch service High-Pressure Systems: Handle high-pressure hydrogen storage and related systems Customer Communication: Maintain ongoing communication with customers and suppliers Feedback and Reports: Provide regular updates on fuel cell performance and field issues Administrative Duties: Complete incident reports, service logs, inventory maintenance and other documentation Safety First: Follow and enforce safety procedures at all times Travel: Travel as needed, always driving safely and adhering to traffic laws Professional Representation: Always represent Plug Power in a professional manner Perform other duties as assigned

Education and Experience Education: Minimum high school diploma or equivalent Experience: 3+ years in mechanical and electrical troubleshooting (formal training and education may substitute) Licenses: Valid drivers license, clean driving record, and ability to safely operate a motor vehicle

The employee must have a valid driver's license to drive their vehicle or a company vehicle to various worksite locations as required by the employer. Physical: Able to lift Medium weight objects regularly without assistance Preferred: Knowledge of lift truck operation and applications Skills: Computer skills (Word, PowerPoint, Excel, Outlook), and dynamic interpersonal skills Attributes: Excellent communication, creative problem-solving, independent work ability, dedication to quality, time management, punctuality, and reliability Tools: Must provide own standard set of tools; specific fuel cell tools provided by Plug Power

Additional Job Description We offer a fantastic total rewards package at Plug, and a brief summary is below: ? Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, wed ask that you apply. ? The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you. ? Health, Dental and Vision Insurance eligibility starting from the first day of hire ? 401(k) with 5% company match ? Bonus eligibility ? Paid time off including vacation, personal and sick time ? Paid Holidays ? Wellness Reimbursement Program ? Potential to apply for Tuition Reimbursement ? Employee Referral program ? Employee Assistance Program

Plug Power providesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirement ,Plug Power complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Plug Power employs only U.S. citizens and aliens who are authorized to work in the U.S. in compliance with the Immigration and Nationality Act, 8 U.S.C. 1324B. which requires that all employees present original documentation that establish identity and employment authorization within 3 business days of the date employment begins (also referred to as the hire date). *DFWP *