It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

ServiceNow is seeking a GTM (Go-to-Market) Solution Architect to join our team, focused on developing next-generation Sales IT solutions.

At ServiceNow, our primary goal is to create an innovative IT ecosystem that provides a seamless experience for our partners, sales, and operations teams, streamlining the lead-to-cash process. We aim to boost productivity through automation and eliminate inefficiencies by implementing fully integrated, end-to-end sales systems.

As a GTM Solution Architect for sales systems like PRM (ServiceNow Platform), CRM Dynamics, SAP CPQ, Anaplan, and commissions, your role will involve developing the solution blueprint for your assigned domain which involves:

• Business Problem Translation: Convert business challenges into clear solution areas.

• Understand Bigger Picture: Ask questions to fully understand the future state vision and required capabilities

• Conduct Impact Analysis: Evaluate the effects on different personas, current state, cross-functional impacts and dependencies.

• Drive Cross-functional engagement: Identify dependencies and proactively engage teams to develop solutions.

• Provide Recommendations: Provide well-informed solution options considering growth, scalability, performance, and user experience.

• Research Industry Best Practices: Conduct research to incorporate leading practices into solutions.

• Provide Guidance and Documentation: Publish guiding principles, maintain reference architecture, and create L2/L3 design documents.

• Publish Technical Debt and Improvement: Identify and address technical debt and architecture improvement areas.

• Bring Thought Leadership: Lead discussions by suggesting ideas and probing deeply into problems.

• Gain Knowledge: Acquire a deep functional and technical understanding of products and systems.

• Bachelor’s degree in Computer Science, Computer Engineering, IT, or a related field

• 12+ years of experience as a Solution Architect in the GTM space

• Experience in Lead to Cash lifecycle

• Combined 10+ years of experience in several of the following areas: software design and development; architecting of modern heavily utilized, highly available applications; solution architecture experience that covers business, data and applications and technology architecture.

• Functional & Systems Experience in Go-To-Market areas with a focus on Sales functions.

• Experience with defining and evangelizing a solution architecture.

• Experience with working in environments with multiple SaaS platforms

• Proven experience with taking abstract business ideas and converting them to process and system needs.

• Proven experience in supporting solution architecture of large-scale implementation programs.

• Strong communication, relationship building and interpersonal skills.

• Ability to see the “big picture” and deal with ambiguity.

• Excellent presentation, communication, and interpersonal skills

• Ability to create executive-level presentations and lead strategic discussions.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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