This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12500120

Summary: Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products of CEF. Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication. The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support the customers account and relationship
• Collaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problems
• Review and confirm customer contractual and PO requirements
• Work with and provide guidance to the CA and SE assigned to the customer
• Monitor, contest, and improve customer account scorecard data
• Assist the Sales Manager on preparing bookings forecast and plan
• As a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and quality
• Prepare quotes and pricing for submittal to the Sales Manager
• Lead customer OOR discussions to ensure accurate and timely information is provided to the customer
• Support/lead customer visits both onsite and externally as requested
• Employees primary duties require him/her to use discretion and independent judgment.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor\'s degree (B. A.) from four-year college or university; five (5+) years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contact Management systems; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations

Current driver\'s license

Other Qualifications