ESSENTIAL FUNCTIONS:

• Incumbent has frequent contact with officers, employees, and other professionals by phone and written communication.
• Fulfill account research requests, encoding and posting corrections, and check adjustments.
• Process sensitive legal actions using the highest standard of confidentiality.
• Review online reports for checking, savings, time deposit, and retirement accounts.
• Duties and responsibilities require confidentiality, problem-solving, judgment, initiative and attention to detail.
• Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill.
• Physical effort is average, requiring the use of computer equipment for most of the workday.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

*MINIMUM QUALIFICATIONS: *

High school graduate or equivalent is required.

Six (6) months banking experience or one (1) year stable work history performing clerical or bookkeeping duties required.

Requires exceptional written and verbal communication along with general business and mathematical knowledge.

Proficient use of Microsoft Windows, Microsoft Office Suite, and 10-key by touch.

Must be able to maintain working knowledge of bank regulations, policies, procedures, and legal terminology acquired on the job.

Must be a self-starter who can work in a demanding, fast-paced, multitasked environment with limited supervision.