**SCOPE/RESPONSIBILITIES: Incumbent has responsibility for overseeing all electronically processed items such as cash letters,teller work captured by branch personnel, remote deposit merchant deposits, ATM deposits, mobile capture deposits, and incoming correspondent bank files. Incumbent has face-to-face, telephone, and written contact with bank personnel concerning deposit correction creation when an error has been determined. Incumbent is responsible for providing expedient customer service whether serving internal customers, external customers, or vendors. Incumbent performs various daily activities of Item Processing and debit card production as assigned. Primary contacts are FTS customers, Item Processing supervisor, software vendors, hardware vendors, and branch personnel. In the absence of the supervisor, manager, or assistant manager, it is important that decisions are made within set departmental guidelines.

ESSENTIAL FUNCTIONS:

• Receive and process all incoming electronic Check21 files, electronic deposits from ATM, merchants, and mobile app deposits, and creating outgoing electronic Check21 files.
• Answer questions and resolve issues from branch employees about teller capture and its processes while working through technical issues with teller capture software.
• Process newly issued or reissued Visa debit cards.
• Process and respond to all incoming methods of communication.
• Adapt to frequent change in the work environment and manage competing demands.
• Must be able to handle frequent deadlines and interact in a positive manner with people.
• Duties and responsibilities require judgment, initiative, and attention to detail as well as working with minimal supervision.
• Performs all other duties as assigned.

MINIMUM QUALIFICATIONS:

• High school graduate or equivalent certification with 12 months work experience is required.
• Item Processing, teller, and 10-key experience are preferred.
• Must have the ability to deal with internal and external customers politely and efficiently and have the ability to lift 40 lbs.
• A working knowledge of Microsoft Office Word, Excel and Outlook is required.
• Knowledge of banking fundamentals, its procedures, and bank regulations as they pertain to deposits with proficiency in grammar and punctuation is also required.
• Must be able to handle frequent deadlines and interact in a positive manner with people.
• Duties and responsibilities require judgment, initiative, and attention to detail as well as working with minimal supervision.

*The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. *