**SCOPE/CONTACTS: Responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts. Assist in the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service. Responsible for positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel. Daily contact with customers, potential customers, officers, and employees.

ESSENTIAL FUNCTIONS:

• The incumbent coordinates daily work with Retail Branch Manager, other officers, and staff to meet the customers needs and provide a profit for the Bank.
• This position is guided by the Bank's policies, procedures, and lending limits.
• The incumbent may receive guidance concerning lending situations or customer problems from the Branch Manager, Loan Committee and/or other senior officers.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch locations hours of operation.

MINIMUM QUALIFICATIONS:

The incumbent must have at least two years of retail or banking experience;

two years supervisory experience is preferred.

Loan/credit experience is preferred.

Basic math proficiency and aptitude and demonstrate aptitude to handle sensitive operational/ loan transactions and customer relationships.

Professional appearance and demeanor are a must.

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