Overview

GovCIO is seeking a Mobile Device Support Team Lead to join our contract, providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will lead a team of 2 Mobile Device Support personnel to support CECOM mobile device services. This position and its team will be located at Army Aberdeen Proving Grounds, MD. Performance of contracted functions may be carried out from alternate work locations on case-by-case basis with prior concurrence from CECOM and the supported Requiring Activity.

Responsibilities

• Set up Apple iOS, iPadOS, and Android devices.

• Track assignment of mobile devices on The CECOM G6 All Org Master-Attachment C Allocation of Wireless Portable Electronic Device (PED) spreadsheet.

• Coordination of provisioning of mobile connectivity services

• Resolve tickets managed through BMC Remedy

• Have a working familiarity with:

• Purebred - enables DOD personnel to use DOD Public Key Infrastructure (PKI) credentials on mobile devices.

• MobileIron - the MDM software employed for device supervision.

• The Zimperium (zIPS) application is required to be installed on all DMUC devices and is critical for threat.

• Monitor the DISA DOD Mobility Service Portal for announcements and user guide updates. As well as any information related to mobile device operations. Troubleshoot and fix websites, applications, and user support issues.

Qualifications

High School with 3 - 6 years (or commensurate experience)

Required Skills and Experience

• US Citizenship Required

• Certifications:DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in DoD 8570.01 M) – IAT Level II

• Five (5) or more years of experience in Mobile Device setup, configuration, and troubleshooting

• Clearance Required: Secret

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $37,500.00 - USD $50,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/4445/mobile-device-support-team-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location US-MD-Aberdeen Proving Ground

ID 2024-4445

Category Information Technology

Position Type Full-Time